Catherine Hendricks

About Catherine Hendricks

Dynamic and results-driven hospitality executive with over 20 years of leadership experience in Hotel Operations, Sales & Marketing, and Revenue Management. Currently serving as General Manager of Hilton San Jose, where I lead a high-performing team focused on delivering exceptional guest experiences, driving financial success, and fostering a culture of excellence.Under my leadership, Hilton San Jose was honored with two prestigious recognitions in 2024:• Hilton’s Profitability Award – awarded for exceeding the highest financial KPIs across the brand• F&B Award of Excellence – recognizing outstanding performance in financial results, team member engagement, and guest satisfactionI’m passionate about building strong teams, elevating service standards, and consistently exceeding ownership and brand expectations. With a strategic mindset and hands-on leadership style, I remain focused on achieving operational excellence and long-term success in a highly competitive market.

Experience

1. General Manager

   Hilton

   May 2023 — Present

   As General Manager of Hilton San Jose, I lead all aspects of hotel operations, sales, revenue management, food & beverage, and guest services for this full-service convention hotel in the heart of Silicon Valley. I am responsible for delivering exceptional financial performance, enhancing guest satisfaction, and fostering a high-performance culture aligned with Hilton brand standards and ownership expectations.Key Achievements:Recipient of Hilton’s 2024 Profitability Award, recognizing outstanding financial performance and achievement of the highest KPI benchmarks across the portfolio.Awarded the 2024 F&B Award of Excellence for excellence in F&B operations, financial results, team member engagement, and guest satisfaction scores.Consistently exceed RevPAR, GOP, and EBITDA targets while driving year-over-year improvement in guest service scores and operational efficiency.Lead, mentor, and develop a cross-functional team with a strong focus on accountability, service excellence, and employee engagement.Partner closely with ownership and regional leadership to develop and execute strategic business plans that drive growth and long-term value.

Education

• California State University - East Bay

  Bachelor of Science (BS), Accounting

  2005 — 2007

Skills

• Catering
• Banquets
• Hospitality
• Pre-Opening
• Property Management Systems
• Front Office
• Team Building
• Management
• Tourism
• Time Management
• Hospitality Management
• Rooms Division
• Onq
• Yield Management
• Food & Beverage
• Hotels
• Destination Marketing
• Sales
• Hotel Management
• Trade Shows
• Event Management
• Meeting Planning
• Revenue Analysis
• Hospitality Industry
• Customer Satisfaction
• New Business Development
• Resorts
• Micros