Catherine Galica
VP, Technical Support at Progress
- Role
- VP, Technical Support at Progress Software
- Location
- Chelmsford, MA, US
- LinkedIn followers
- 500 followers
About Catherine Galica
Driven Customer Support professional with 25+ years of industry experience. Lead large technical teams, optimize global collaboration, and leverage cross functional relationships to achieve results.Specialties include:Experience with highly escalated customers and major accounts in diverse businesses including enterprise software, partner channels, and large scale deployments. Manage broad product portfolios including product life cycle management, middleware, databases, data access, and PaaS technologies. Create strategies for supporting customers in the cloud with community and case support.Enjoy recruiting, mentoring, and developing highly successful first and second level management talent. Examples of leading to success include worldwide global certifications, effective escalation programs, training tracks for on-boarding and accelerated development of cross product expertise, creation of efficient workflow strategies, best practices for knowledge creation, and CRM selections. Continually develop KPI’s and outcome based goals to measure team proficiency and productivity. Evolve Support strategies to maximize efficiency, minimize costs, and improve margins including low cost centers.
Experience
VP, Technical Support
Feb 2018 — Present · Bedford, MA, US
Education
University of Massachusetts Lowell
Systems Engineering
1982 — 1985
Tufts University
Bachelor of Science (BS), Mechanical Engineering
1976 — 1980
Skills
- Product Management
- Saas
- Crm
- Management
- Enterprise Software
- Databases
- Cloud Computing
- Product Lifecycle Management
- Process Improvement
- Technical Support
- Cross-Functional Team Leadership
- Program Management
- Leadership
- Windchill
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