Catherine Diaz
Creative Writer & Storyteller
- Role
- Learning and Development Specialist at Carnival Cruise Line
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Catherine Diaz
Catherine is a Talent Development and Learning Experience professional on the North…
Experience
Learning and Development Specialist
Jul 2022 — Present · Miami-Fort Lauderdale, FL, US
Designed and developed comprehensive training programs, including eLearning modules and Instructor-Led Training (ILT), with facilitator guides, participant materials, and assessments to ensure effective delivery.•Managed logistics for internal training programs, overseeing vendor partnerships and a annual budget, along with scheduling, communication, marketing, and day-of coordination for workshops and seminars.• Created and maintained SharePoint sites to centralize team resources, streamline processes, and enhance accessibility.• Led internal communication campaigns across Yammer, newsletters, and digital platforms to promote learning initiatives and boost engagement.• Oversaw LinkedIn Learning and edX platforms, managing marketing, participation tracking, and completions.Achievements:• Directed the Evolving Way of Work (EWOW) series—40+ sessions annually—with key vendors (Dale Carnegie, FIU, Gallup, Franklin Covey), achieving a 91% satisfaction rate.• Developed the Guest Service Gold Training for Celebration Key, including detailed facilitator and participant guides to improve onboarding and service delivery.• Created a 79-page Beverage Server Manual, 21 lesson plans, and 83 eLearning modules with the Beverage department to enhance staff training.• Designed a SharePoint site for Celebration Key, centralizing training and onboarding materials for easy access.• Launched “Tech Corner,” a Microsoft 365 and Qualtrics resource hub on SharePoint to improve technical proficiency.• Grew L&D Yammer membership by 240% through targeted campaigns and content strategy.• Increased LinkedIn Learning course views by 44% and video completions by 45% year-over-year.• Boosted edX enrollments by 663% and completions by 717% in one year
Education
University of Central Florida
Digital Marketing
Cornell University
Strategic Storytelling
Florida Gulf Coast University
Bachelor's degree
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