Catherine Cramer
Chief of People & Culture @Sous La
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WORK HISTORY
Chief of People & Culture @Sous La
Toronto, ON, CA
As Chief of People & Culture I oversee the development and implementation of company-wide initiatives that improve our employee experience, customer relations and brand loyalty- Create company-wide goals to improve guest experience- Meet with top-level executives and department heads to discuss potential plans and initiatives to implement- Conduct research to find out more about guest behaviour and preferences- Build a streamlined guest experience across all departments- Figure out ways to increase customer satisfaction and build brand loyalty- Identify problem areas within the company and find solutions for them- Role out Event and Marketing Strategies to improve guest experience- Motivate team members to meet company goals and push for success.
EDUCATION
Ryerson University
Bachelor of Arts (B.A.), Psychology
SKILLS
ABOUT CATHERINE CRAMER
With a decade-long tenure in both the retail and hospitality sectors, I am deeply…
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