Catherine Cramer

Chief of People & Culture @Sous La

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Chief of People & Culture @Sous La

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Toronto, ON, CA

As Chief of People & Culture I oversee the development and implementation of company-wide initiatives that improve our employee experience, customer relations and brand loyalty- Create company-wide goals to improve guest experience- Meet with top-level executives and department heads to discuss potential plans and initiatives to implement- Conduct research to find out more about guest behaviour and preferences- Build a streamlined guest experience across all departments- Figure out ways to increase customer satisfaction and build brand loyalty- Identify problem areas within the company and find solutions for them- Role out Event and Marketing Strategies to improve guest experience- Motivate team members to meet company goals and push for success.

EDUCATION

2009 — 2014

Ryerson University

Bachelor of Arts (B.A.), Psychology

SKILLS

MarketingRestaurantsStrategic PlanningFoodWritten & Oral Presentation SkillsRestaurant ManagementMicrosoft OfficeSalesOrganizationTeamworkProject ManagementLeadershipTeam LeadershipLong-Term Customer RelationshipsSocial Media MarketingHospitalityTime ManagementHospitality ManagementManagementEvent PlanningCommunicationMarketing StrategyCustomer OrientedEvent ManagementSocial NetworkingFood & BeverageCustomer ServiceSocial MediaCustomer SatisfactionCustomer Relationship Management (Crm)Public Speaking

ABOUT CATHERINE CRAMER

With a decade-long tenure in both the retail and hospitality sectors, I am deeply…

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Catherine Cramer — Chief of People & Culture at Sous La in Toronto, ON, CA | Unifers