Catherine Muhammad
Team Leader, Raleigh Center
- Role
- Team Lead at Blue Cross NC
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Catherine Muhammad
Experienced Customer Solutions Specialist with a demonstrated history of working in the insurance industry. Skilled in Operations Management, Analytical Skills, Microsoft Word, Coaching, and Sales. Strong engineering professional with a Master\'s Degree focused in Management Information Systems, General from University of Phoenix.
Experience
Team Lead
Apr 2023 — Present · Raleigh, NC, US
Manage staff and overall operations of the Retail Center to meet or exceed performance goals related to sales, service, care/wellness support, and community. Assist in establishing metrics and the ongoing reporting process to monitor results.Functions as the liaison for obtaining support needed to support the center activities across all functional areas.Initiates activities to improve center operations.Track, analyze and report on Retail Center performance and local marketing efforts; work closely with corporate staff and leaders to review and take corrective actions as needed to achieve goals. Develop concepts and ideas to incent performance (e.g, sales contests, sales programs, member engagement programs, etc.); execute or coordinate/integrate with other areasEnsure appropriate retail center schedules, procedures and processes are followed, tools are available and store appearance reflects CBC’s standards (including contact/lead or care support tracking and follow up for all customers who come into the retail center) Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm and personal growth and development.Motivate, empower and coach employees to achieve business objectives and achieve individual and team high performance.
Education
University of Phoenix
Master's Degree, Management Information Systems, General
2012 — 2014
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
2010 — 2012
Wayne Community College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
2007 — 2009
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