Catherine Casselman
Operations Manager @ KaiPod Learning
- Role
- Operations Manager at KaiPod Learning
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Catherine Casselman
After nearly a decade (!) in the classroom, I’ve transitioned into my current role as…
Experience
Operations Manager
May 2025 — Present
As an Operations Manager at KaiPod Learning, I seek to bring clarity, collaboration, and intentionality to the heart of our internal systems, helping a fast-moving startup stay organized, aligned, and people-centered. I love to finding ways to work efficiently while maintaining quality results!• Streamline internal operations by identifying inefficiencies, analyzing existing processes, and documenting clear, accessible SOPs to create consistency and transparency. • Maintain and improve essential systems and tools—including Asana, Google Drive, and company-designed app, Newton—to create efficient workflows and ensure institutional knowledge is centralized and easy to access.• Reimagine onboarding workflows to deliver a more engaging and seamless experience for new hires and contractors by coordinating systems, updating materials, and collaborating across departments.• Foster cross-functional alignment by meeting regularly with team leads, surfacing blockers, tracking progress on shared priorities, and maintaining dashboards to monitor goals and milestones.• Support company culture through thoughtful internal communications, organizing virtual team-building activities, and managing logistics for off-sites, conferences, and team travel.• Contribute to partner operations by handling billing tasks such as invoicing, payment tracking, and follow-up communications.• Collaborate closely with our COO on special projects, including compliance research, zoning requirements, and the evolving operations of KaiPod’s microschool network.• Step in wherever needed to take ownership of high-priority administrative tasks and support the company’s evolving needs with flexibility and care.Skills: Operations, Project Management, Onboarding Design, Internal Communications, Asana, Google Workspace, Process Improvement, Strategic Support, Airtable, Wordpress
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