Catherine Carrico
Global Software/Firmware Process Lead for Customer Support Services at Lexmark
- Role
- Global Software Firmware Process Lead for Customer Support Services at Lexmark at 利盟
- Location
- Lexington, KY, US
- LinkedIn followers
- 500 followers
Experience
Global Software Firmware Process Lead for Customer Support Services at Lexmark
Jan 2021 — Present · Lexington, KY, US
Responsible for Lexmark\'s global software and firmware support strategy, driving process improvements and cost reductions.*Collaborated with cross-functional teams to optimize the customer\'s path to resolution, leading to faster identification and resolution of software and firmware issues.*Identified and implemented process improvements that yielded annual cost savings of large organizations to self-maintain their print operations more efficiently with more training, leading to increased productivity and reduced reliance on support services.
Education
University of Phoenix
Master of Science, Computer Information Systems
2004 — 2006
University of Kentucky
Bachelor of Science, Computer Science
1996 — 2001
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