Catherine Carlsen
Experienced Client Success Professional
- Role
- Customer Success Manager at Odoo
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Catherine Carlsen
Personable and dedicated Customer Success Manager with extensive experience in computer software and retail industries. Articulate, enthusiastic and results-oriented individual with a demonstrated passion for building relationships, cultivating global partnerships, and growing businesses.
Experience
Customer Success Manager
Sep 2021 — Present · Buffalo, NY, US
Work closely with engineering and direct sales teams to advise, troubleshoot, and resolve technical issues and questions related to Odoo customers- Identify upsells and achieve targets, maximize renewal rates, negotiate contracts, increase customer satisfaction and expansion of the software.
Education
Canisius University
Bachelor's degree, Political Science and Communication Studies, Law and Public Policy, minor
2013 — 2017
Williamsville East High School
High School
2009 — 2013
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