Catherine Carlsen

Experienced Client Success Professional

Role
Customer Success Manager at Odoo
Location
Buffalo, NY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Catherine Carlsen

Personable and dedicated Customer Success Manager with extensive experience in computer software and retail industries. Articulate, enthusiastic and results-oriented individual with a demonstrated passion for building relationships, cultivating global partnerships, and growing businesses.

Experience

  1. Customer Success Manager

    Odoo

    Sep 2021 — Present · Buffalo, NY, US

    Work closely with engineering and direct sales teams to advise, troubleshoot, and resolve technical issues and questions related to Odoo customers- Identify upsells and achieve targets, maximize renewal rates, negotiate contracts, increase customer satisfaction and expansion of the software.

Education

  • Canisius University

    Bachelor's degree, Political Science and Communication Studies, Law and Public Policy, minor

    2013 — 2017

  • Williamsville East High School

    High School

    2009 — 2013

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Catherine Carlsen — Customer Success Manager at Odoo in Buffalo, NY, US | Unifers