Catherine Banks

About Catherine Banks

Proficient in:Articulate StorylineArticulate 360 RiseAudacityAdobe CaptivateXylemeMicrosoft WordMicrosoft ExcelDocumentumOneNoteCommunicationTime ManagementProject ManagementADDIELearning Management Systems (LMS)Six years experience with facilitation. Facilitated core and advanced systems skills, product information, beginner through advanced service skills, coaching and leadership skills both in person and virtually. Ten years experience in Instructional Design. Create, redesign, and maintain eLearning and Instructor- led training for all Financial Institution departments/lines of business: Consumer Lending, Corporate HR, Consumer Service and Sales, Wholesale, Wealth and Investment Management, etc. Proficient in required risk courses, legislations, and regulatory guidelines. Experience leading projects of all sizes and managing multiple projects at once.

Experience

1. Learning Experience Consultant

   TaskUs

   Dec 2025 — Present · Roanoke, VA, US

   The Learning Experience Designer role is responsible for conducting robust needs analyses, defining training objectives, and designing effective instructional strategies. This includes evaluating audience, context, and performance data, determining required skills, and creating evaluation strategies using models such as Kirkpatrick. The designer reviews and validates content, analysis, and design documents to ensure alignment with learning needs and performance targets.Project management is central, requiring the creation, tracking, and maintenance of project plans, close collaboration with SMEs, and clear communication of progress and risks. The role provides instructional design services across multiple functions—implementations, client services, operations, organizational development, and special projects—supporting new launches, performance improvement, and continuing education.Key tasks include scoping and outlining training content, building curricula and lesson plans, writing storyboards and scripts for eLearning, designing facilitator and participant guides, and leading Train‑the‑Trainer sessions. The designer develops assessments to measure knowledge and skills, evaluates learning effectiveness, and recommends improvements based on data.Content development responsibilities span conceptualizing digital learning experiences, producing briefs, coordinating with design teams, and creating advanced instructional media such as simulations, interactive lessons, motion graphics, and game‑based courses. Strong use of authoring tools, visual design principles, and multimedia integration is expected.The role also involves driving adoption of online learning, continuously updating instructional design expertise, and leading small projects by managing meetings, risks, and deadlines. Overall, the position blends instructional design, project management, stakeholder collaboration, and multimedia development to deliver impactful, scalable learning solutions.

Education

• Western Governors University

  B.S. in User Experience Design, Business

Skills

• Banking
• Customer Service
• Consumer Lending
• Leadership
• Credit
• Relationship Management
• Process Improvement
• Team Building
• Loans
• Risk Management
• Retail Banking
• Management
• Coaching
• Sales
• Financial Services