Catharina Nilsson

About Catharina Nilsson

I’m a dedicated customer success and growth professional focused on helping B2B SaaS organizations deepen customer relationships, scale community impact, and drive revenue. I blend a community-led approach with data-driven account management to strengthen adoption, retention, and expansion. My focus is on turning customers into advocates and engagement into measurable business outcomes.

Experience

1. Customer Success Manager

   Intros Ai Acquired By Bevy

   Aug 2024 — Present

   Manage 30+ client accounts as the first Customer Success hire, owning the full customer journey and driving long-term client success, retention, and growth.• Lead customer onboarding by developing a pre-onboarding questionnaire and personalized training plans, reducing ramp-up time by 20–30% and accelerating time-to-value.• Run structured product demo calls tailored to each client’s goals, incorporating discovery questions, timeline alignment, and personalized feature walkthroughs.• Collaborate closely with the CEO and CTO to deliver client-driven product improvements, enhancing overall user experience by 20–30%.• Conduct regular check-ins and strategy sessions to strengthen client relationships and drive higher retention rates.• Serve as the sole CSM responsible for customer satisfaction and support, achieving an average client satisfaction score of 8.7 and consistently positive qualitative feedback across accounts.• Consistently maintain high client renewal and satisfaction through proactive relationship management, strategic account planning, and tailored expansion efforts.• Negotiate contract renewals and upsells, aligning client needs with business objectives to secure long-term partnerships.

Education

• University of San Diego

  Bachelor's degree, International Business

  2013 — 2017

• Lund University

  MSc, International Marketing and Brand Management

  2018 — 2019

Skills

• International Education
• English
• Social Media
• International Business
• Marketing
• Advertising
• Marketing Communications
• Spanish
• German
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Powerpoint
• Energetic Team Player
• Strongly Self-Motivated
• Work Ethic
• Friendly Personality
• Public Relations
• Organized Multi-Tasker
• Close Attention to Detail
• Blogging
• Search Engine Marketing (Sem)
• Search Engine Optimization (SEO)
• Data Analysis
• Leadership
• Wordpress
• Adobe Photoshop
• Adobe Bridge