Catharina Deer

WORK HISTORY

EDUCATION

SKILLS

ABOUT CATHARINA DEER

OBJECTIVE: To continue pursuing a senior technical support analyst or system administrator position working with different products and services; ideally related to systems design and analysis, business analysis, systems improvements, product support, in a dynamic cross functional environment16+ years in the aerospace industry (Bombardier Aerospace) working with a wide range of functions including Configuration and Data Management, Business Processes, Engineering, Manufacturing, IT/IS, Plant Engineering and Maintenance, Functional Test Center, Master Data, Technical Data and Manufacturing Harmonization for various aerospace programs such as Amphibious aircraft (CL415 Water Bomber), Business aircrafts (Challenger 604 and Global Express) and Commercial aircrafts years PC support (desktop/LAN/WAN/WLAN: Hardware/Software, Internet)- Effective team player with strong communication and interpersonal skills to accomplish the organization’s vision and goals- Ability to take initiative and work in a fast-paced environment while balancing multiple demands, set priorities and maintain focus- Resourceful at finding innovative solutions to complex problems- Experimented and trained in Lean and Six Sigma methodologiesSPECIALITIES: CompTIA: A+, Network+, Linux+Microsoft: MCITP - Windows 7 Enterprise Desktop Support Technician, Server Administrator Windows Server 2008 (Active Directory, Network Infrastructure), SQL Server 2008 Implementation/Maintenance, Exchange Server 2010 Configuration, SharePoint, MS Office, MS Access, MS Visio, MS ProjectMobile Technology: Smartphone Enterprise Server Administration (BlackBerry, iPhone, Android and Windows Phone) and Supporting BlackBerry SmartphonesOther Business Applications: SAP, Virtualization Technology, Oracle, SQL ODBC Client, VBA, Documentum, Adobe Acrobat Writer, Windows PowerShell, Bombardier Portal Design (Intranet), Metaweb, Macpac and CAPPDOperating Systems: Windows, OS X and Unix