Cat C. Ellen

About Cat C. Ellen

Strong competencies in Project Management, Technical Writing, and Business Analysis. Self-motivated, detail-oriented organizer with proven ability to manage multiple projects, diverse teams, and tight deadlines. Effective in developing innovative knowledge transfer for both customers and internal employee training. Over twenty-five years’ experience writing technical documentation, specializing in both engineering and customer-facing materials. Over fifteen years’ experience as a Business Analyst in various fields including information security, healthcare, software, order management, and digital asset management. Over five years’ experience as project manager for development and requirements. CURRENT TRENDS With blossoming AI tools and constantly changing technology landscapes, businesses need strategic approaches that will help focus on making the tools work for employees and clients alike. In nearly every industry, there are still vast gaps in documentation available for reference, audit, compliance, and the shifting roles between subject matter experts. This is the ideal environment for my decades of knowledge management experience. My roles continually require flexibility and willingness to use any and every tool available to increase continuous improvement with teams and colleagues. IDEAL JOBS At the heart, I perform best when untangling a mess or creating clarity for documentation. Known for “writing the manual” at every job I’ve ever held, I go beyond writing down process steps or technical requirements. I become the champion for valuing knowledge management and supporting the subject matter experts within any team. Accurate and regularly maintained knowledge bases and process workflows enable businesses to leverage that information for continuous improvement and strategic development. I am seeking full-time remote roles and am comfortable taking contracts. IDEAL INDUSTRIES My strengths blossom when paired with a dynamic IT and Support division in almost any industry. I have specialized in both engineering and customer-facing materials in various fields including information security, healthcare, software, order management, and digital asset management. Whether documenting technical requirements, user-facing work instructions, or enterprise support process management, I focus on making the technical seem approachable and in taking the most complex engineering materials and molding them into accessible training materials.

Experience

1. Knowledge Manager IT Technical Writer (Contractor)

   Western Asset Management

   May 2019 — Present · CA

   Identify, design, develop, and implement workflow and operational documentation for the IT organization and business partners. Plan the overall documentation structure for IT Agile Teams and Agile Transformation. Champion use of Confluence for knowledge management, set up and maintain knowledgebase platforms, and train IT teams on documentation creation. Convert core end-user support documentation from Confluence to ServiceNow. Manage full complement of knowledge bases for developers and end-users in the Firm. Accomplishments:* Established gold-standard documentation repository and knowledgebases for IT internal and end-user self-help * Built Support Documentation knowledge bases with more than 800+ articles (written in-house)

Education

• UC Santa Barbara

  Bachelor of Arts, Linguistics

  1986 — 1993