Cate Readling

About Cate Readling

Experienced community leader, organizer, coalition builder, and outreach specialist…

Experience

1. Healthcare Consultant and Direct Service Advocate

   People\'s Action

   Aug 2024 — Present

   Developed and implemented intake and assessment processes, streamlining initial client interactions - Designed infrastructure and case management systems to handle a significant increase in healthcare appeals efficiently, ensuring timely support for clients- Created onboarding process for appeals team members, enhancing their ability to advocate effectively for people seeking appeals- Building partnerships with community organizations and healthcare providers, expanding referral networks and increasing access to resources for clients- Implementing a client-centered needs assessment framework, ensuring tailored support for each case- Led organizational capacity-building initiatives, improving scalability and ensuring sustainable growth in caseloads without compromising service quality- Facilitating cross-team collaboration between outreach, intake, and appeals specialists, improving communication and reducing case processing times- Established data tracking systems to monitor case outcomes and identify trends, informing strategic advocacy efforts and process improvements- Advocating for systemic reforms in healthcare policy, leveraging appeal data to influence public policy on healthcare access and equity- Provide direct support to clients facing healthcare appeals, ensuring they felt empowered and informed throughout the process.

Education

• Boston University

  Bachelor of Business Administration (B.B.A.)

Skills

• Market Research
• Microsoft Excel
• Leadership
• Management
• Microsoft Office
• Event Planning
• Customer Service
• Strategy
• Marketing
• Strategic Planning
• Marketing Strategy
• Project Management
• Customer Insight
• Community Outreach
• Training
• Public Speaking