Cat Cubel

About Cat Cubel

Consistent top producer. Experienced client relationship management expert. Ensures customer satisfaction and improves the customer experience. Utilizes data to demonstrate the value of the client investment and to reach trusted advisor status. Develops and maintains client opportunities and relationship programs resulting in increased revenue and retention.Educates clients on SaaS and additional services that may enhance their business. Extensive interaction with sales, systems engineering, product development and other members of cross-functional teams focused on implementation and client satisfaction. Project management liaison; ensuring completion of projects on schedule and within budget.Voice of the Customer, ability to listen to external customer concerns and to communicate complex, technical information clearly and concisely, bringing that information back to internal teams.Specialties: Relationship ManagementNational Account ManagementTechnical LiaisonProblem SolvingRevenue GenerationContract ManagementStrategy DevelopmentCross Functional Team Management

Experience

1. Regional Account Executive

   Access | Information Management

   Aug 2020 — Present · Provo, UT, US

   Provide account-level vision and strategy for Records and Information Management clients, incorporating data-driven priorities to proactively build account strategiesUtilize external data & trigger events to drive effective and consultative client conversations around compliance and digital strategyAdd value to the client relationship by aligning Access’ capabilities to client’s business and priorities, increasing adoption of SaaS applications and reporting toolsDevelop strategic communication cadence that accentuates alignment, solutions delivery, and business growth through consistent client engagement and business reviewsManage account contracts in partnership with legal team for renewals or modifications that reduce risk and expand revenueProactively conduct Business Reviews to ensure clients achieve their goals and maximize the value of product/services Partner with both internal and external industry experts to anticipate client needs and facilitate solution developmentRegularly communicate across teams to resolve issues and expand opportunities for growth

Education

• Missouri State University

  BS, Psychology/Human Resources

• University of Missouri-Kansas City

  B.S. Psychology / Minor in HR,

• University of Phoenix

  Certificate in Mediation

• University of Phoenix

  Project Management Certificate Program,

• National Paralegal College

  Associate's Degree, Legal Assistant/Paralegal

• Coaching Cognition

  Certified Professional Coach, Life Coaching

  2012 — 2013

Skills

• Document Management
• Project Planning
• Proposal Writing
• Saas
• Sales Presentations
• Consultative Selling
• Budgets
• Technical Liaison
• Sales Process
• Strategic Partnerships
• Sales
• Program Management
• Customer Experience
• Contract Negotiation
• Selling
• Negotiation
• Mediation
• Crm
• Contract Management
• Compliance
• B2b
• Customer Relations
• Process Improvement
• Customer Relationship Management (Crm)
• Customer Retention
• Professional Services
• Customer Service
• Leadership
• Customer Satisfaction
• Training
• New Business Development
• Analysis
• Business Development
• Cross-Functional Team Leadership
• Strategy
• Marketing Strategy
• Salesforce.com
• Team Leadership
• Direct Sales
• Team Building