Catalina Guardia

About Catalina Guardia

Senior leader with 10+ years of experience building and leading global teams in complex, high-growth technology environments. I specialize in owning customer-facing operations and translating strategy into execution through people, process, and data.Throughout my career, I’ve led multi-layered, manager-of-managers organizations responsible for customer experience, service delivery, trust, risk, and operational performance—often in ambiguous, high-stakes environments. My work consistently focuses on removing friction from the customer journey, improving reliability, and delivering measurable outcomes that strengthen customer trust, retention, and long-term business performance.I partner closely with Product, Engineering, Customer Success, Legal, and Finance teams to ensure customer and operational insights inform platform decisions and scalable operating models. I bring a data-driven, systems-thinking approach and am comfortable leading teams through change, building operating rigor, and balancing near-term execution with long-term strategy.As a people leader, I’m deeply invested in developing managers, building inclusive teams, and creating environments where people can do the best work of their lives. I’m most effective when I own complex problems end-to-end and lead teams toward clarity, accountability, and meaningful impact.

Experience

1. Senior Manager, Compliance Strategy & Partnerships

   Amazon

   Jan 2025 — Present · Seattle, WA, US

   Led global service enablement and partner strategy supporting high-value sellers and enterprise customers across multiple marketplaces.• Built and scaled strategic partnerships with 15+ global certification bodies and testing labs, expanding coverage and improving customer experience consistency worldwide.• Designed a scalable partner evaluation and prioritization framework to align investments with long-term program strategy and platform adoption goals.• Established executive-level operating rhythms, including QBRs and performance forecasting, to improve program visibility, accountability, and leadership decision-making.• Launched data-driven seller engagement and voice-of-seller programs, informing roadmap prioritization and reducing friction across customer journeys.• Directed customer-facing content and enablement strategies across multiple marketplaces, improving clarity, adoption, and trust at scale.

Education

• Universidad Latinoamericana de Ciencia y Tecnología

  Bachelor's degree, Education

  2013 — 2015

Skills

• Future Trends
• Real Estate
• Negotiation
• Escrow
• Residential Mortgages
• Energy Markets
• Precious Metals
• Currency Futures
• Teaching
• Translation
• Hiring Practices
• Recruiting
• Payroll
• Research
• Sales Operations
• Training
• Sales
• Communication
• Community Management
• Marketing
• Team Leadership
• Customer Service
• People Management
• People Development
• Problem Solving
• Business Process Improvement
• Team Building
• Lean Six Sigma
• Drive for Results