Catalina Gard
Director, Product Development and Management - Cox Mobile @Cox Communications
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WORK HISTORY
Director, Product Development and Management - Cox Mobile @Cox Communications
Atlanta, GA, US
Pre-launch, I was part of the small entrepreneurial team that took strategic new residential business, Cox Mobile, from a 2-page ideation document to commercial launch in record time of 24 months. Today Cox Mobile is a multi-million business, live in all Cox Communications markets and in all channels (in-store, digital, app, inbound, retention, chat, direct sales). Responsible for strategic product vision, roadmap, scope/ experience definition, development, acceptance testing, and go-to-market. Scope directly owned included multiple customer journeys such as Becoming a Customer, Managing my Services, Paying My Bills and Moving my Services, as well as all aspects related to the MNO (Mobile Network Operator) network integration, value-added services/applications, and international travel services. Spearheaded over business requirements. Lead on delivery with Tech organization on over 220 impacted applications.** Post launch, I became responsible for scaling up and operationalizing the business from a Product Development & Management perspective. Over the past year I\'ve been owning Product Development for the full Mobile services portfolio and fortunate to be the server leader of an innovative and passionate team of Product Managers- Built, evangelized and maintained scalable product development and go-to-market framework, product roadmaps, and Agile processes. Ensuring alignment and cross-functional enterprise level support for new product management methodologies- Shifted focus on value driven product frameworks. Established portfolio level KPIs to measure and optimize performance, while infusing metrics and feedback loops along the full product lifecycle- Owning overall long-term planning and budgeting, strategy, roadmap prioritization and quarterly planning and execution for multi-million double digit CAPEX portfolio.
EDUCATION
Université Claude Bernard Lyon 1
BS, Applied Physics
Télécom Paris
MEng, Information Technologies
University POLITEHNICA of Bucharest
Applied Physics
SKILLS
ABOUT CATALINA GARD
Consummate internationally experienced professional with a passion for creating next generation digital products and services. I bring a constant focus on business and customer needs, combined with deep technical understanding of the back-end environments and associated execution processes. Love to create inclusive work environments that value respect, collaboration and transparency.** Owned the P&L and market roll-out of products ranging from complex network and OSS/BSS integrations to over-the-top web-based services and mobile apps. Product portfolio up to $20+ million (Cox Mobile, Comcast, AT & T, Orange). Most recently, Product Director for the launch of game-changing new line of business, Cox Mobile.** Hands-on experience with the (S)VP-suite in forming novel product/ services strategies, while securing commitment and resources and then leading their implementation across complex cross-functional teams. Versed in business development, client relationship management, and managed services implementations.** Owned the Project Management Office (PMO) of $300 million digital portfolio on Mobile, Home Services and DirectTV integration, directly leading and mentoring Accenture PMO team and growing scope and team from 8 to 20 people in 13 months.** Spearheaded and successfully drove large-scale Agile recommendations and Business - IT transformations to drive operational efficiencies and reduce time to market (Cox, Comcast, AT & T).** Led software delivery (build, test, deploy, operate) of modern API based Salesforce-like custom application for Residential Sales and Care agents, managing a monthly running budget of $500k and a geographically distributed team of 35+ people. Functional Expertise:** Product Development, Strategic Business Analysis, Design Thinking, Customer Journey Mapping, Analytics, Business Operations, Business Process Transformation, Program & Portfolio Management,Engagement Mgmt, Vendor Mgmt, Contract Mgmt, RFPs/ RFIs, Complex Software Delivery & Technology Consulting, Business Development, Sales Origination, Agile/ SAFe transformations, SecDevOps.Technologies:** Self-service web-based services, micro-services architecture, cloud-based API-first applications;** BSS/ OSS tools, ICOMS, CRM, Product Catalog;** Cellular networks, MVNOs, 5G, WiFi, Cable, optical networks, xDSL;** User data privacy, user identity management;** Angular, xHTML, Java, mobile web, mobile apps, mobile data;** Server and service virtualization;** MS Office 360 Suite, Jira, Confluence, VersionOne, Rally, Miro, Figma, AI powered tools
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