Cat Villasenor
Client Operations Specialist @Signature Back Office Solutions
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WORK HISTORY
Client Operations Specialist @Signature Back Office Solutions
Client advocate: foster and build new and existing client relationships through EOR operations. This includes demos of services, assist in proposals/contracts, establishing new agency clients for both new and existing work forces- Main point of contact for new agency partners: guiding client onboarding journeys with resource training, HR and compliance advocacy, payroll practices, reporting tools, and tailored ongoing support based on strategic goals- Providing first line support and establishing main support systems for agencies, end-clients, and employees- Focus on long-term relationships with agency partners through confident end-client operations and positive employee experiences- Gather client feedback to present to upper management to fortify current suite of services or bettering client support practices- Process weekly payroll for multiple states while interpreting local laws for both electronic and manual timecards.
EDUCATION
University of Phoenix
Certificate , Human Resource Management
University of Phoenix
Bachelor's degree, Business Administration, Management and Operations
Solano Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
ABOUT CAT VILLASENOR
My focus is in client success within the EOR space. My agency background has shaped my passion for talent acquisition support, troubleshooting operation roadblocks, and having the flexibility to support growth. My approach is a blend of personalization with a pragmatic sense of urgency.
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