Suvarna Kulkarni

About Suvarna Kulkarni

I am a Chartered Accountant who found her passion in building processes, people, and…

Experience

1. Vice President of Customer Success

   Qapita

   Dec 2024 — Present

   As the VP of Customer Success at Qapita, I lead a 75+ member team that supports equity and ESOP management for startups and listed companies across India and Southeast Asia. My role spans client onboarding, full-serve operations, and customer success management, with a strong focus on scalable service delivery, automation, and stakeholder trust.Key Contributions- Scaled CS Ops: Built structure across onboarding, CS operations, and CSMs, enabling smoother client transitions and reducing escalations- Process & Automation: Introduced triage workflows and AI pilots across ops, reducing turnaround time and manual dependency- Client Escalations: Acted as senior escalation owner for critical clients, ensuring resolution without revenue leakage- Strategic Alignment: Bridged Product, Revenue, and Legal teams to ensure audit-readiness and compliance in cashless exercises and equity settlements- People & Culture: Mentored managers and leads, drove 360° reviews, and launched CS skill-building programs.I bring a blend of financial grounding (as a CA) and people-first execution to drive scalable, audit-ready, and relationship led customer success, across both fast-growing startups and public companies.

Education

• Brihan Maharashtra College of Commerce

  HSC, Commerce

  2002

• The Institute of Chartered Accountants of India

  Chartered Accountant, Accounts

  2003 — 2008

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom

  2002 — 2005

• New Era International School

  CBSE 10th

Skills

• Great Motivator
• Auditing
• Accounting
• Tax
• Trading
• Teaching
• Corporate Finance
• Commodity
• Mis
• Team Management
• Financial Reporting
• Strategic Financial Planning
• Accounts Payable
• Financial Accounting
• Financial Analysis
• Cash Flow