Jose Castrillo
Technical Account Manager Client Engagement Manager @TELUS Digital
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WORK HISTORY
Technical Account Manager Client Engagement Manager @TELUS Digital
Proactively building a positive customer relationship while managing contracted SLAs and KPIs- Service to our high valued customers and responsible to liaise with various levels of management within the customer, including C level Executives- Provide support and direction to the delivery teams on their services to the customer- Collaborative and engaged relationship with the Sales / Account team in support of new businessopportunities- Craft and execute strategies to drive our customers adoption of TELUS International Services
EDUCATION
Beedie School of Business at Simon Fraser University
Master of Business Administration - MBA, Management of Technology MBA
Fairleigh Dickinson University
Bachelor of Science (BS), Information Technology
SKILLS
ABOUT JOSE CASTRILLO
Originally from El Salvador. I am fluent in English and Spanish. Experience in Account Management, Project Management, Implementation, Internal Sales, External Sales, On-Site Support, Remote SupportOther tools: Microsoft Office Suite, Slack, Cisco Webex, Networking (Sonicwall, Fortinet, HP, Unify, OpenMesh, Cisco), Backup and Business Continuity Solutions (Altaro, Datto, Veeam, Netbackup). Cloud platforms: G-suite and Microsoft 365, WVD, RDS, VDI, other CRM and applications tools. Experience in AWS, Google cloud and Azure.Business tools like Salesforce, Workday, ServiceNOW, Remedy, SAP.
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