Brandon C.
- Role
- Cloud Engineer at Palo Alto Networks
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Brandon C.
Cloud IT professional with experience as a cloud support engineer. Highly skilled in…
Experience
Cloud Engineer
Jul 2021 — Present
Work with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors- Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers - Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner - Provide fault isolation and root cause analysis for technical issues - Publish Technical Support Bulletins and other technical documentation in the Knowledge Base - Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc- Provide configurations, troubleshooting, and best practices to customers- Work with our Engineering team and influence the operability of the product - Able to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues - Existing knowledge of, and experience with any public cloud platform (AWS or Azure or GCP) features, capabilities, and best use scenarios - Excellent written and verbal communication skills - Business level of English especially for writing and reading - Having working level knowledge in Cloud Security
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