Cassandra Poole
Product Designer @8am
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WORK HISTORY
Product Designer @8am
EDUCATION
University of Central Florida – Rosen College of Hospitality Management
Bachelor's Degree, Hospitality and Tourism Management
Auburndale Senior High School
High School Diploma
Valencia College
Associate of Science (A.S.), Hospitality Administration/Management
Designlab
User Experience (UX) Design
ABOUT CASSANDRA POOLE
I’m a Product Designer who enjoys working at the intersection of design, product thinking, and strategy. Currently, I’m a Product Designer on the Platforms Team at 8am, where I help design the foundational systems that power products used by professional service businesses to manage their work, serve clients, and get paid.My experience spans enterprise platforms and complex workflows across companies like VMware, Red Hat, U.S. Bank, and ConnectWise. I enjoy simplifying complicated systems and partnering closely with product managers and engineers to turn ideas into thoughtful, scalable experiences.While design is my craft, I’m also drawn to the product side of the work—understanding user problems, shaping product direction, and helping teams build solutions that create real impact.My background in hospitality management continues to influence how I approach products: with empathy, curiosity, and a focus on creating experiences that feel intuitive and human.Expertise & Toolset: Core Competencies: UX Design, Product Roadmap, Project Management, Stakeholder Alignment, Risk Mitigation, Agile/Scrum (CSM), and Lean Delivery Enterprise Solutions: Cross-functional Delivery, Process Optimization, & Platform Strategy.Strategic Tools: Jira (Admin), Maze, Marvin, Pendo, Confluence, Figma, Miro, & Asana.
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