Cassius Pambamaji

About Cassius Pambamaji

As a dedicated Desktop Support Analyst, I specialize in delivering responsive, efficient,…

Experience

1. Maximo Techno-functional

   Western Energy

   May 2020 — Present · US

   Maintained end-to-end understanding of the functional workings of Maximo and associated business processes.• Provide functional support to users of the Maximo 7.6 application and related systems through in-person and remote support• Identified solutions to address issues raised throughout service request or incident lifecycle• Maintained documentation (run books, functional design, build, deployment, install guides) and process standards• Customized the integration components to filter, update, or skip records by leveraging the power of python automation scripts, java user exit methods, processing rules or the combination of any of those to meet and align with the business requirements.• Supported and maintained the integration processing including troubleshooting integration massage errors, developing custom queue trackers to monitor the growth of an error queue, and set alerts that enables to easily capture the errors faster and efficiently.• Worked to resolve defects and develop application enhancements to be include in the new releases.• Created and monitored Key Performance Indicators to ensured that contracts and SLA’s requirements are met on target.• Coordinated, coached, and trained end users on how to use Maximo system best practices for performing the assigned tasks based on their roles and responsibilities.• Developed integrations with other applications and products using: Web services (REST and SOAP), Flat Files, XML, SQL interface Tables, load new or update existing data in bulk without bypassing Maximo validation• Responsible for rebuilding and redeploying of Maximo EAR files on WebSphere Application Server 9• Utilized Performance Monitoring Infrastructure tools to detect JVM statistics, such as classes loaded count/total loaded count/unloaded count, etc. to track the health and availability of the application server.• Tuning JVM memory statistics, such as memory heap used, garbage collections count, etc. to detect memory leaks.

Education

• University of Fort Hare

  Bachelor of Business Administration - BBA

  1999 — 2003

Skills

• Public Speaking
• Marketing Strategy
• Customer Service
• Event Management
• Process Improvement
• Program Management
• Windows
• Microsoft Office
• Public Relations
• Troubleshooting
• Research
• Microsoft Excel
• Strategic Planning
• Business Process Improvement
• Management
• Team Leadership
• Project Management