Cassandra Gibson-Wilfong

Senior Customer Service Program Manager

Role: Senior Customer Service Program Manager at Chewy
Location: Huntington, WV, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Cassandra Gibson-Wilfong

Highly driven, performance focused leader with 14+ years of supervisory and management…

Experience

Senior Customer Service Program Manager
Chewy
Aug 2023 — Present

Education

Ashland Community and Technical College
Business Administration, Management and Operations
2008 — 2009
Spring Valley High School
High School Diploma
1995 — 1999

Skills

Workflow Management
Project Management
Microsoft Office
Sales
Social Media
Customer Experience
Cross-Functional Team Leadership
Relationship Building
Process Improvement
Leadership
Customer Service
Operational Improvement
Microsoft Word
Team Leadership
Rapport Builder
Team Building
Management
Team Management
Microsoft Excel
Performance Management
Detail Oriented
Business Process Improvement
Staffing Plans
Customer Satisfaction
Training
Time Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@chewy.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Chewy

Retail · 14K employees · Founded 2011 · Plantation, Florida, United States

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.

chewy.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.