Cassandra Cassie McGlothin

About Cassandra Cassie McGlothin

Passionate Human Resources and Hotel Manager with over 8 years of experience in HRIS, operations management, and full-cycle recruitment. I thrive on creating positive workplace experiences, identifying top talent, and building high-performing teams.Skilled in employee engagement, talent acquisition, compliance, and data analytics, I’m constantly looking for ways to innovate and improve. I am now SHRM-CP certified, strengthening my expertise in strategic HR practices and staff development.Currently, I bring my experience from Marriott, where I partnered with executives to enhance team performance, optimize HR procedures, and deliver exceptional employee and guest experiences. Combined with my foundation in customer service and leadership, I bring a warm, people-first approach—empowering employees through strategic hiring, training, and coaching.I am now seeking opportunities in Human Resources and Hotel/Property Management, where I can make a meaningful impact on company culture, talent strategy, and overall organizational success.

Experience

1. Dual Assistant Manager Room Operations Overnight

   Marriott International

   Sep 2025 — Present · Tampa, FL, US

   Lead overnight operations across two connected 1,300-room luxury properties, overseeing scheduling, shift coverage, payroll accuracy and opening and closing procedures while managing a team of 10 associates in alignment with Marriott brand standards.• Create and manage weekly labor schedules based on occupancy forecasts and business demand; coach associates through performance feedback, attendance accountability, progressive discipline, and service excellence initiatives to ensure operational consistency and guest satisfaction.• Oversee PMS functionality, night audit processes, and financial reconciliations, troubleshooting system issues, resolving rate discrepancies, ensuring revenue accuracy, and conducting final reviews before daily closeout.• Partner closely with Housekeeping, Engineering, and Security teams to support room readiness, VIP arrivals, service recovery cases, maintenance coordination, and escalated guest concerns to ensure seamless interdepartmental communication.• Designed and implemented an Overnight Manager Checklist and Knowledge Certification Program, creating standardized operating procedures and onboarding tools that strengthened performance consistency for new and existing associates.• Directed night audit compliance initiatives and conducted internal audits to prepare teams for Forbes and BSA evaluations, contributing to a 90.8% audit pass rate.• Improved retention and attendance across two properties by fostering cross-property collaboration, enhancing communication channels, coaching frontline leaders, and promoting a unified service culture.• Support recruitment, onboarding, payroll accuracy, performance evaluations, and workforce planning while analyzing operational reports and employee feedback to drive engagement, labor efficiency, and service excellence.

Education

• Johnson & Wales University

  Bachelor of Science (B.S.), Fashion Merchandising & Retail Marketing

  2009 — 2013