Cassie Johnston
College Student
- Role
- Customer Support Specialist at Viive Events
- Location
- Layton, UT, US
- LinkedIn followers
- 500 followers
Experience
Customer Support Specialist
May 2017 — Present
Viive Productions / The Lights Fest is a start up company and I was able to hold multiple roles within the company. I have always thrived on multi-tasking and having a range of responsibilities. This was an ideal position for my move from office to remote work. • Customer Service Rep -Answered high volume of customer questions/concerns via Zendesk inbox and Facebook-Created event itinerary packet for upcoming events-Scheduled mass emails and texts for communication or promotions.• Charity/Volunteer Coordinator -Organized local charities to join our events-Organized volunteers to attend and help work our events.• Social Media Representative -Planned daily event updates and interactive posts on Facebook-Answered any questions from customers on social media-Post Ads on Facebook using Adespresso.• Document Control -Processed requests for information for chargeback documentation-Processed requests for information for complaints and reviews.
Skills
- Office Administration
- Microsoft Word
- Resume Writing
- Staffing Services
- Human Resources
- Sourcing
- Contract Recruitment
- Pre-Employment Testing
- Sales Operations
- Customer Service
- Windows 7
- Internet Recruiting
- Reference Checking
- Data Entry
- Microsoft Office
- System Administration
- Permanent Placement
- Time Management
- Outlook
- Compliance Regulations
- Databases
- Sales Support
- Temporary Staffing
- Typing
- Recruiting
- Payroll
- Interviews
- Interviewing
- Applicant Tracking Systems
- Background Checks
- Expense Reports
- Microsoft Excel
- Human Resources Information Systems (Hris)
- Onboarding
- Daily Reports
- Screening Resumes
- Ms Office Suite
- Temporary Placement
- Training
- Technical Recruiting
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