Cassie Wilcox

About Cassie Wilcox

Medallia makes software to measure and improve the customer experience in real time. We allow businesses to listen to, understand, and then act on their customers\' feedback.What does this mean? Think about the last interaction you had with a business. Was it a good one? Could it have been better? As a customer in this scenario, these questions may seem obvious. But here\'s the thing — they\'re not obvious to most businesses. A lot of them don\'t know whether the interaction you just had was a good one or not, and if they do know, who\'s held accountable for improving it in the future.Medallia solves this. Our software lets businesses answer these questions — helping them to become companies that their customers love.We\'ve come a long way since being founded in Silicon Valley in 2001. Our product is powering some of the largest and most customer-centric organizations in the world. We\'re backed by Sequoia Capital, the world\'s pre-eminent venture capital firm. With offices in Palo Alto, London and Buenos Aires, we\'ve got lots of smart, fun and interesting people working here.In fact, there\'s only thing we\'re really missing:You.So check us out, and if the problems we\'re tackling sound interesting to you… let\'s talk!

Experience

1. Vice President Global Research & Insights

   Medallia

   Aug 2023 — Present · Boston, MA, US

Education

• The Johns Hopkins University

  B.S., Applied Math & Statistics

  2005 — 2009

Skills

• Business Development
• Focus Groups
• Customer Insight
• Statistics
• Research
• Customer Experience Management
• Research Design
• Qualitative Research
• Communications Planning
• Change Management
• Quantitative Research
• Marketing Research
• Public Speaking
• Spss
• Business Process Improvement
• Data Analysis
• Powerpoint
• Segmentation
• Market Research
• Survey Design