Cassie Schneider
Customer Success Leader | Driving Scalable Impact, Retention & Client Growth
- Role
- Strategic Partnerships Manager at MasterClass
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Cassie Schneider
Customer Success Leader | Driving Scalable Impact, Retention & Client GrowthPassionate about driving customer success strategy and programs, I thrive on optimizing processes, enhancing customer experiences, and empowering teams to scale impact. With 10+ years of experience in tech and travel, I’ve worked across multiple facets of Customer Success—from hands-on account management to leading strategic, high-growth initiatives.In my current role, I focus on building customer enablement strategies, strengthening retention, and aligning customer goals with measurable business outcomes. I collaborate cross-functionally to refine operations, implement new technologies, and drive innovation in customer success programs.My philosophy is simple: Customer success isn’t just about retention—it’s about creating long-term partnerships and co-developing value with our clients. By fostering strong relationships, streamlining processes, and leveraging the right tools, I help both customers and teams navigate an ever-evolving landscape.
Experience
Strategic Partnerships Manager
Jul 2025 — Present
Built systematic customer activation programs that delivered consistent results across high-volume segments by creating scalable adoption playbooks and onboarding experiences-Managed $8M in targeted renewals across partner-managed and tech-touch accounts.
Education
University of Khon Kaen Thailand
Sustainable Development & Globalization
University of Colorado Boulder
Bachelor's degree, Environmental Studies & Geography
Skills
- Management
- Blogging
- Research
- Energy Efficiency
- Entrepreneurship
- Energy
- Market Research
- Editing
- Data Analysis
- Social Media Marketing
- Leadership
- Recruiting
- Strategy
- Marketing
- Sustainability
- Community Outreach
- Venture Capital
- Fundraising
- Social Media
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