Cassie Hunt

Experience

1. Enterprise Customer Service Specialist Operations Logistics

   Kodiak Cakes

   Feb 2022 — Present

   Act as the first point of contact for all order related items originating from customers and distributors-Work with operations planning, 3rd party warehouse, and freight broker to make sure orders arrive on time and in full-Provide frequent and timely updates on all actions taken on their orders: Cuts, Delays, Pricing-Work with the shipping desk to route shipments according to customer requirements, including:Coordinate shipments, Ensure timely delivery to customers, Process freight claims, deductions, mis-shipments, etc-Accurately transmit shipping labels from EDI system to warehouse floor-Facilitate new customer and item setup within EDI system-Create vendor purchase orders for all items received via customer sales orders-Work closely with multiple departments (sales, finance, operations) to ensure Kodiak customers are being represented within the organization-Establish order trends and exceptions via reporting and analysis method

Education

• Central Crossing High School

  Diploma

  2009 — 2012

• Ashland University

  Bachelor's degree

  2012 — 2016