Cassie Hall

Business Operations Analyst @Cisco

Collaborate with team members to build and establish a streamlined process to optimize resource management functionality.* Data validation and governance of metrics and definitions.* Development of required analysis in support of CX leadership and blueprint.* Apply resource management governance, cadence, and meaningful metrics.* Establish positive relationships with cross-functional teams, including regional business leads, operations, finance, HR, and vendors.* Perform ad hoc analysis and provide data insights.* Prepare metrics on a regular cadence.* Support the Workforce Management team with ground-breaking activities that improve quality and increase productivity and efficiency.