Cassie Abel
Director of Patient Experience @Good Samaritan
Signup · Get unlimited contacts
WORK HISTORY
Director of Patient Experience @Good Samaritan
Vincennes, IN, US
Head of organization\'s Patient Advocate department. Establishing communication and trust through clinical and operational concerns, complaints, and investigations.Director for organizational-wide Service Excellence Initiative with emphasis on employee engagement and service excellence in striving to be regional center of excellence by becoming provider and employer of choice.Well versed with HCAHPS, CMS & Regulatory Compliance, and Grievance processes.
EDUCATION
Vincennes University
Associate of Science - AS, Psychology
Western Governors University
Master of Business Administration - MBA, Health/Health Care Administration/Management
Ball State University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
ABOUT CASSIE ABEL
Over 20 professional years in Healthcare Management. Bachelor Degree in Public Relations with a minor in Psychology.Health Facility Administrator (HFA) license - still current. Currently 5 years as Director of Patient Experience at Good Samaritan Hospital with heavy focus on HCAHPS and Service Excellence. Past experience with 18 years in Skilled Nursing Facilities (15 as Marketing/Clinical Admissions Director and 3 as Executive Director).YMCA Board of Directors United Way Board of Directors Vincennes Rotary Board
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.