Cassidy Fein

About Cassidy Fein

Trailblazing Enterprise SaaS Product Leader unleashing talent and tech to unblock customers and unlock growth. I develop teams, innovate and diversify product portfolios, and expand market impact in existing and new markets.Evolve with emerging technology:Embrace AI, Cloud, SaaS, APIs, and automations to expand product performance. Anticipate potential challenges and tackle stubborn problems. Linchpin between a wide range of teams and stakeholders.Leader of leaders:Attract top talent and compound their efforts through mentorship and access to emerging ideas and technologies. Balance strengths as a driver and builder with an ability to nurture connections across organizational lines.Discern needs and patterns:Translate strategy into clear, actionable steps. Uncover market opportunities, balancing data and customer insights with intuition to gain and maintain a competitive advantage.Visible proponent of product management: High-profile speaking engagements and AI events. Consistently show up and share insights to gain momentum behind ambitious ideas and big bets. Recent Highlights: Pioneered new product area with an anticipated significant financial YoY impact (Microsoft) Rapidly increased Autopatch users in 1 yr (Microsoft) Ramped up growth in minutes and messages for Azure Communication Services (Microsoft) 2x Enterprise customers in 1 quarter (Pendo.io) Multimillion-dollar ARR in first 3 months (Pendo.io) Double-digit weekly returning retention average and engagement (Vimeo) Aligned product while company size more than doubled and went public (Vimeo)Let’s connect to discuss:Product Innovation • Product Diversification • Product Lifecycle Management • Product Development • Product Launch • User-centered Design • Customer Advocacy • Voice of the Customer • Prototyping • B2B Software • B2B2C • Software as a Service (SaaS) • Enterprise Software • AI Software Development • Application Programming Interfaces • Cloud Computing • Cross-Functional Team Leadership • New Ventures • Strategic Vision • Mentoring

Experience

1. Principal Lead Product Manager

   Microsoft

   Nov 2024 — Present · NY, US

   I innovate new products, drive growth, and explore new ventures for Autopatch, a cloud service that automates updates. Overseeing a team of up to six product managers, my work keeps organizations current and secure through seamless device management.I ensure security, compliance, and improved utilization of AI tools and automations. I also provide training and development opportunities, as well as professional and leadership mentoring with bi-weekly discussions.• Developed new product area by tapping into large market opportunity, growing total and serviceable addressable market.• Expanded Autopatch to users.• Built learning path of sprints, content, and spaces for sharing and hacking to provide development opportunities.• Quickly pivoted to strategic shift in global engineering resources from one country to another.• Established best practices for customer discussions and built a new customer communication process, including expectations and timelines.• Elevated product performance by focusing on customer value drivers. Implemented metrics and repeatable best practices, subsequently adopted by several teams.• Hosted AI startups in Microsoft Garage for presentations and Q&A (150 audience).• 2X organizer, moderator, and presenter for W+D AI PM Conference (700+ audience).

Education

• General Assembly

  Product Management

  2014

• Parsons Paris – The New School

  Photography

  2008 — 2008

• Northwestern University

  Bachelor's Degree, Radio/Television/Film

  2007 — 2011

• The Park School of Baltimore

  High School Diploma

  1993 — 2007

• New York University

  UX Design

  2013