Cassidy Rizzo

About Cassidy Rizzo

At TeleTracking, our mission is simple: no one should ever have to wait for the care they need. Timely patient access to quality care remains the single greatest imperative of healthcare. And, with hundreds of billions lost globally through operational waste in U.S. healthcare administration, this gap is creating unavoidable urgency from the boardroom to the front lines of care.As the world leader in patient flow solutions, we are more than a healthcare technology company. Industry experts, process consultants and thought leaders in the healthcare space, we are committed to delivering reportable and proven outcomes impacting hospitals and healthcare systems all over the world. Expanding, growing and changing, now with a portfolio of end-to-end patient flow software solutions, and proven best practices, the name TeleTracking describes the journey of the past, present and future. As hospital enterprises spend hundreds of millions to install systems that move patient records, we are positioned to add significant value to that spend by offering an interdisciplinary, real-time system that moves people and resources more efficiently and safely than ever before.

Experience

1. Technical Account Manager

   TeleTracking

   Oct 2022 — Present · Pittsburgh, PA, US

   Developed and led the Technical Account Management (TAM) program, enhancing client relationships and improving service delivery for top-tier healthcare clients.• Managed all technical programs and relationships with one of the largest hospital enterprises in the world ensuring exceptional product engagement and continued product satisfaction.• Diagnosed and resolved complex technical issues for clients, ensuring swift and effective solutions to maintain business continuity and minimize disruptions.• Served as a trusted advisor to key stakeholders within client organizations, offering guidance on best practices, product enhancements, and industry trends.• Worked cross-functionally with engineering, support, and product teams to deliver tailored solutions that met specific client needs and objectives.• Led client onboarding and training efforts, ensuring clients were equipped to utilize products e• affectively and achieve their desired outcomes. Revitalized strained client relationships, identifying pain points, and implementing targeted strategies to rebuild trust and secure long-term partnerships.• Monitored client performance metrics and KPIs, proactively identifying areas of improvement and collaborating with clients to ensure continued success.• Collaborated with sales teams to identify upsell opportunities, contributing to business expansion and revenue growth within key client accounts.• Coordinated quarterly business reviews with clients, presenting data-driven insights and identifying opportunities for further optimization and support.• Acted as the primary escalation point for critical issues, managing and resolving high-priority cases to ensure minimal impact on client operations.• Developed and implemented weekly support case reviews for clients, ensuring transparent communication and providing updates on ongoing issues, resolutions, and timelines.

Education

• Robert Morris University

  Bachelor of Arts - BA, Applied Mathematics

  2014 — 2017

• Indiana University of Pennsylvania

  Applied Mathematics

  2013 — 2014

Skills

• Cash Register
• Customer Service
• Fundraising
• Event Planning
• Retail
• Volunteering
• Microsoft Office
• Sales
• Scheduling
• Mobile Technology
• Problem Solving
• Teamwork
• Cash Handling
• Visual Basic
• Team Building
• Social Media
• Employee Training
• Time Management