Cassidy Klundt
Architect of Scalable Impact | Insurance/Tech Portfolio Leader @Foundever | CX Innovator | AI + People Entrepreneur | Investing in Real Estate & the Future of Time Autonomy
- Role
- Senior Director, Global Account Management at Foundever
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Cassidy Klundt
Global CX executive with 20+ years of service excellence, leading strategy and execution for Fortune 500 clients across insurance, fintech, gaming, telecom, and hospitality.At Foundever, I direct large-scale contact center operations and customer experience initiatives that reduce TCO, drive performance, and strengthen enterprise-client relationships. I specialize in operational turnaround, process innovation, and high-impact team leadership—creating scalable systems that elevate both customer satisfaction and business outcomes.What sets me apart is my dual lens: corporate operator and entrepreneurial builder. I approach every challenge with an eye toward long-term value, human connection, and sustainable growth.Beyond my CX career, I’m a real estate investor focused on joint ventures in residential and commercial assets—building a strong cash foundation to scale into multifamily investments and syndications.I’m also in the early stages of developing a technology-driven company aimed at helping people reclaim their most valuable asset: time. By exploring the intersection of automation, process optimization, and human potential, I’m laying the groundwork for something that could change the way we live and work.Whether reshaping how global brands serve customers or how individuals reclaim control of their lives—my mission is scalable impact, built with intention.
Experience
Senior Director, Global Account Management
Jan 2025 — Present · Las Vegas, NV, US
Lead global account management for insurance tech industry brands, driving value add strategy and operational execution.• Advise on strategic relationships and business growth, supporting some of the largest brands in the industry.• Collaborate with global cross-functional teams to deliver meaningful results and drive revenue growth.
Education
UNM Anderson School of Management
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
2001 — 2005
UNM Anderson School of Management
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
2001 — 2005
Skills
- Management
- Workforce Management
- Bpo
- Inbound Marketing
- Call Center
- Customer Experience
- Outsourcing
- Operations Management
- Customer Satisfaction
- Operational Excellence
- Vendor Management
- Customer Retention
- Six Sigma
- Green Belt
- Performance Management
- Organizational Leadership
- Strategic Leadership
- Cross-Functional Team Leadership
- Leadership
- Contact Centers
- Call Centers
- Call Center Development
- Process Improvement
- Team Leadership
- Business Process Improvement
- Team Building
- Customer Service
- Team Management
- Customer Relationship Management (Crm)
- Training
- Business Process Outsourcing (Bpo)
- Coaching
- Change Management
- Strategic Planning
- Marketing
- Service Delivery
- Program Management
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