Cassia Haddad

Disability Case Manager @Canada Life

Montreal, QC, CA

Managed both short-term and long-term disability claims, acting as the primary liaison between the insurer andinternal teams, and ensuring proper documentation and referrals for medical assessments as needed. Opened and maintained disability and medical files, ensuring compliance with regulatory requirements acrossCanada (CNESST, WSIB, WCB). Coordinated return-to-work processes, including temporary, regular, and progressive assignments, in closecollaboration with medical consultants and external stakeholders. Acted as the main contact for employees on medical leave, providing guidance, regular updates, and supportthroughout their absence and return-to-work transitions. Maintained key performance indicators (KPIs) to track insurer performance, developing best practices inabsence and disability file management. Assisted in the administrative management of physical and mental claims, including Long COVID claims,handling documentation and follow-ups. Using internal systems to document and update employee files.