Cassi Palmer

Customer Service Officer @City of Long Beach

Long Beach, CA, US

In my role as a Customer Service Officer with the City of Long Beach’s Community Development Department, I serve as a key point of contact for residents, business owners, and developers navigating the permitting and approval process. I provide guidance to ensure compliance with City regulations, help customers avoid common challenges, and support them in finding effective solutions. Working directly from the Executive Office, I collaborate closely with internal bureaus—including Planning, Building, Code Enforcement, and Housing and Neighborhood Services—to streamline customer service interactions and ensure a consistent, high-quality experience across the department. I also lead process improvement initiatives aimed at enhancing operational efficiency and public accessibility, contributing to the department’s broader mission of creating safe, sustainable, and livable neighborhoods throughout Long Beach.

LSU Shreveport

Master of Business Administration - MBA

California State University-Fullerton

Certificate in Leadership and Management

LSU Shreveport

Master of Business Administration - MBA

UC Irvine

Bachelor's degree