Cassandra Mitchell

About Cassandra Mitchell

I operate at the intersection of Customer Success, Revenue Growth, and Enterprise Strategy.With 15+ years of experience across Service Provider and SLED enterprise accounts, I have managed $8M–$12M portfolios and driven Net Revenue Retention to 135% through structured expansion strategy, executive alignment, and disciplined renewal forecasting.My career spans quota-carrying sales roles and strategic Customer Success leadership, giving me a commercial lens that bridges Sales and Success. I understand how adoption, executive engagement, and lifecycle planning directly impact revenue durability and expansion velocity.Highlights include:• 135% Net Revenue Retention across enterprise portfolio• 223%, 185%, 165%, and 155% quota attainment across revenue roles• $250K–$1.5M enterprise transaction experience• Structured QBR leadership aligned to measurable business outcomes• Mentorship of junior CSMs and scalable engagement framework developmentI am most effective in complex, multi-threaded enterprise environments where executive credibility, commercial discipline, and long-term partnership drive sustainable growth.My focus is simple: protect revenue, expand intelligently, and build durable enterprise relationships.Core Expertise:Customer Success Strategy | SaaS Adoption | AI Workflow Automation | Revenue Recovery | Renewals & Upselling | Stakeholder Management | Account Management

Experience

1. Sr Account Manager

   One Source

   Aug 2025 — Present

   I help companies simplify their technology journey with a fully managed approach that unites people, process, and software. My focus: removing complexity, driving efficiency, and delivering outcomes that last.

Education

• IBTC

  Bachelor of Arts, Bible/Biblical Studies

• North Carolina State University

  Industrial Engineering/Mathematics

• North Carolina State University

  Industrial Engineering

Skills

• Saas
• Sales Presentations
• Strategic Planning
• Sales Process
• Strategic Partnerships
• Program Management
• Inside Sales
• Selling
• Negotiation
• Channel Partners
• Data Center
• Sales
• Project Management
• Crm
• Employee Training
• Contract Management
• Cold Calling
• Cloud Computing
• B2b
• Process Improvement
• Customer Relationship Management (Crm)
• Sales Operations
• Customer Retention
• Customer Service
• Leadership
• Training
• Customer Satisfaction
• New Business Development
• Enterprise Software
• Sales Management
• Team Management
• Software as a Service (Saas)
• Business Development
• Strategy
• Marketing Strategy
• Marketing
• Salesforce.com
• Lead Generation
• Vendor Management
• Recruiting