Cassandra Davis
Director of Dining Services @Thompson Hospitality
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WORK HISTORY
Director of Dining Services @Thompson Hospitality
Grew sales and controlled cost to achieve a unit profit of 34.05%, 17.18% greater than the budgetFinds opportunities for innovation and creativity in board, retail, catering operations through limited time offers, special events, and menu developmentAnalyzes operating reports, financial statements, and budgetary reports to achieve planned food, labor, and unit controllable costProvides skills and service training to assure desired customer service and employee developmentRegional marketing and catering champion, trains associates and ensures all units execute events based on company standardsActs as a bench Director of Dining Services for regional units without a directorConducts guest satisfaction surveys and focus groups to monitor customer service, identify customer needs, and set employee training goalsEngages and manages client relationships to build a stronger brand presence to achieve sales and marketing goals Coaches, counsels, and provides continuous feedback to associates and managers on their performance and provides the appropriate tools to assist in their individual growthResponsible for compliance with all Human Resource policies and procedures for all associates Ensures all food safety procedures are executed according to company policies, health, and sanitation regulations
EDUCATION
ESSEC Business School
MBA Exchange Program
The University of North Carolina at Chapel Hill
Bachelor of Science, Business Administration
THE COOKING AND HOSPITALITY INSTITUTE OF CHICAGO
Associate of Applied Science Degree, Culinary Arts
The University of Chicago Booth School of Business
Master, Business Administration
SKILLS
ABOUT CASSANDRA DAVIS
invitations to connect are welcomed, I never IDK.LION- LinkedIn Open NetworkerSpecialties: Sales, Catering, Event Planning, Operations, Project Management, Business Development, Financial Management (P&L and Cost Plus), Budget Administration, Training & Development, Purchasing, MarketingIndustries: Retail, Financial Services, Food Service, Consumer Products
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