Cassandra Bjelajac

About Cassandra Bjelajac

My superpower is the ability to understand multiple perspectives and bring insights that lead to a successful action plan-Strategic minded, using both data and a high EQ to design and optimize programs while identifying the most efficient and effective use of resources-I lean into change, figure out what it takes to be successful under new conditions, and guide others to reach success as a team-Demonstrated ability to advise and coach leaders as well as facilitate complex multidisciplinary teamwork.

Experience

1. Senior Implementation Manager

   Press Ganey

   Sep 2021 — Present

   Manage implementations of new products and solutions at a SaaS company by creating innovative, detail-oriented plans for health system clients throughout the country. While managing implementations and high-risk accounts, I have also developed new roles and processes to support continuous internal improvement to better serve clients while using resources more efficiently.o Develop implementation plans, including goals and timelines, then manage resources (both people and information) to launch technology solutions on multiple platforms.o Lead the creation and adoption of operational project plans, optimization guides, case studies, and improvement plan inputs to support end-to-end customer implementations.o Own client communication, identify client relationship risk, recommend prioritization of resources, manage escalations, and propose solutions to internal Sales and Product teams.o Be a subject matter expert coaching, training and motivating a growing implementation team, including facilitating the development of standard work to ensure customer satisfaction with every implementation.o Support RFP preparation and delivery by coaching sales/growth leads on messaging product value and responding to implementation process inquiries.o Troubleshoot and coordinate resolution for client issues and questions within the onboarding process, partnering closely with account managers, sales, and product teams.o Deliver insights internally to evolve processes, advocate for necessary internal partnerships, and share best practices.o Be the first to get involved with innovations and acquisitions, developing the first use cases, creating the first project plans, and identifying what product and human resources are needed to meet client needs. Requires taking the initiative to partner with key leaders internationally within PG Forsta and in client organizations throughout the U.S.

Education

• University of Illinois Chicago

  Master's degree, Healthcare Administration

  2007 — 2010

• University of Wisconsin-Whitewater

  Bachelor of Arts - BA, Public Relations, French

  2002 — 2006

• University of Sorbonne

  French

  2002 — 2002

Skills

• Press Releases
• Marketing Strategy
• Publications
• Change Management
• Program Management
• Strategy
• Marketing Communications
• Healthcare Management
• Culture Change
• Strategic Communications
• Project Planning
• Corporate Communications
• Editing
• Event Planning
• Patient Satisfaction
• Nonprofits
• Patient Advocacy
• Hospitals
• Healthcare
• Social Media
• Leadership
• Customer Experience
• Crisis Communications
• Employee Engagement
• Marketing
• Newsletters
• Management
• Integrated Marketing
• Public Relations
• Internal Communications
• Media Relations