Cassandra A.
- Role
- Director of Nursing at Morris Heights Health Center
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Cassandra A.
Cassandra Anderson is a performance-driven, strategic, and process-focused, Nursing & …
Experience
Director of Nursing
Jan 2018 — Present
CLINICAL OPERATIONS MANAGEMENT | STAFF MANAGEMENT | PATIENT CARE OPTIMIZATION QUALITY ASSURANCE | RECRUITMENT & SELECTION | MENTAL HEALTH MANAGEMENT• Earned promotion to Director of Nursing from a Nurse Manager based on leading the organization through the 2018 JCHAO survey• Spearheaded community engagement with hospitals & colleges while managing (200+) staff members including nurses, medical assistants, medical providers, care coordinators, and social workers• Spearheaded clinical operations across (20) clinics while directing (120+) nursing staff members, managing schedules, ensuring clinical access & reducing wait times, resolving complaints, and improving workflows• Reduced staff call-outs by (80%); optimized productivity by (40%); and enhanced patient safety by (25%)• Served as a member of the “Policy & Procedure” Committee; managed patient flow at the clinics, established staff workflows; and collaborated with the Chief Medical Officer (CMO) to achieve diabetes excellence• Cultivated policies & procedures to improve patient safety and delivered high-quality healthcare services while managing VFC and Opioid Prevention Programs for the organization in an efficient & effective manner• Supported and enhanced reproductive services, mental health, pediatric, urgent care, specialty services, dental, diagnostic imaging services and primary care as well as involved in opening several urgent care centers• Collaborated with the Chief Medical Officer (CMO) to improve patient care and overall patient experience• Conducted PDSAs to improve delivery of quality healthcare services while recruiting, hiring, training, disciplining and evaluating staff members• Headed performance improvements and survey readiness committees while ensuring staff productivity in alignment with patient requirements, industry regulations, and clinical standards & policies
Education
Walden University
Master of Health Administration (MHA), Health/Health Care Administration/Management
2014 — 2016
Frontier Nursing University
MSN, Family Practice Nurse/Nursing
2019 — 2021
Walden University
Doctor of Business Administration (DBA), Healthcare Management
2016 — 2021
Western Governors University
Bachelors of Science in Nursing (BSN), Registered Nursing/Registered Nurse
2013
Monroe University
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
2010 — 2012
Frontier Nursing University
Doctor of Nursing Practice
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