Cassandra Viertlboeck

About Cassandra Viertlboeck

As an accomplished leader with more than 30 years of progressively responsible experience developing and maintaining quality systems, documents, technology, and training in regulated industries, I am deeply committed to driving organizational growth and success. With a passion for making a lasting impact, I am dedicated to driving quality excellence while creating an inclusive work environment. As an advocate for talent development, leadership development, human performance improvement in a GxP environment, and fostering inclusion, I\'m passionate about inspiring others to unlock their full potential. I aim to ignite the spark of inspiration within each of you. Join me on this journey as I share stories, valuable insights, and actionable strategies that will empower you to achieve greatness and make a positive impact. Let\'s create a community where inspiration knows no bounds! 🤝 Follow #CRVInspires and me on LinkedIn to stay connected and be part of the conversations that fuel personal growth, leadership excellence, and positive change. Together, we can inspire and uplift one another! My education provides me with a strong foundation in training and development, strategic planning, execution for business alignment, technical communications, and document management.‍ Master of Arts in Education/Adult Education and Training (MAEd/AET) ‍ Master of Business Administration (MBA)‍ Bachelor of Science in Scientific and Technical Communication ASQ CMQ/OE Mastering ISO 9001:2015 QMS QMS Auditor/Lead Auditor Certification Management Accelerator part of Black Leadership Academy Business Strategy Problem Solving Adaptability & Resilience Improving Human Performance Certificate Everything DiSC Workplace Certification - Classroom Change Management Certificate Coaching Certificate Six Sigma Green Belt Amateur Radio License, General Operator Privileges Good \"x\" Practice (GxP)- Training & Document Management- Data Integrity- Process Improvement- Lead Internal Auditor Human Performance Improvement and Talent development Change Management Leadership and collaboration Diversity, Equity, and Inclusion- Secretary, Black Organization for Networking & Development (BOND) a Cencora ERGFun facts about me: Glamper Foodie Photographer/Videographer Amateur Radio OperatorStar Trek Jeep Enthusiast Thank you for checking out my profile! Follow #CRVInspires

Experience

1. Senior Director, Enterprise Quality Operations

   Cencora

   Aug 2025 — Present

   Lead initiatives focused on quality data collection, monitoring, and outcomes. Collaborate with the business unit Quality teams and Enterprise Quality Advisors to enhance data collection and analysis, systems operations, training, adherence to policies and regulatory requirements, and inspection readiness.

Education

• University of Phoenix

  MAEd/AET, Adult Education and Training

  2007 — 2009

• University of Detroit Mercy

  Master of Business Administration (MBA), Post-Core Focus: Organizational Development & Human Resources Management

  1996 — 1999

• Michigan Technological University

  Bachelor of Science - BS, Scientific and Technical Communication

  1990 — 1995

Skills

• Business Process Improvement
• Technical Training
• Technical Writing
• Management
• Learning Management Systems
• Blended Learning
• Program Management
• Instructional Design
• Training Delivery
• Training & Development
• Printed Materials
• E-Learning
• Training Skills
• Writing Skills
• Cross-Functional Team Leadership
• Captivate
• Software Documentation
• Needs Analysis
• Process Improvement
• Technical Communication
• Employee Training
• Quality Assurance
• Classroom Instruction
• Training
• Leadership