Cassandra Kinard

About Cassandra Kinard

I’m a results-driven operations leader with over seven years of experience in facility management, vendor sourcing, and team leadership. In my current role as a Facility Manager, I manage over 25 commercial accounts at a national level, ensuring operational efficiency while maintaining cost control. I work closely with clients and vendors to deliver high-quality service, always keeping business objectives and financial constraints in mind.In between operations, I worked on the sales side of the business, where I gained in-depth knowledge of our technology platforms and how they drive efficiency. This experience gave me a unique perspective on the full operational cycle, allowing me to bridge gaps between sales, technology, and service execution.One of my key contributions has been developing procedures that empower our Operations team to be more self-sufficient. I created a detailed transition document outlining best practices for handing off high-priority work orders, sourcing vendors during after-hours, weekends, and holidays, and identifying new leads. These processes have streamlined operations and improved overall responsiveness.In addition to process improvements, I’m deeply invested in team development. I focus on providing my team with the tools and resources needed to excel in their roles and advance in their careers. As a result, most of my team members have received promotions or high-level recognition, which is something I take great pride in. Seeing them grow professionally is one of the most rewarding aspects of my leadership.As I look to the next step in my career, I’m eager to take on a leadership role that allows me to leverage my strategic mindset, process improvement expertise, and data-driven approach to drive business success. I’m excited for the opportunity and look forward to discussing how my skills align with your team’s needs.

Experience

1. Senior Facility Manager

   Lessen

   Aug 2025 — Present · Dallas, TX, US

   Lead after-hours facility operations, overseeing service delivery and vendor performance across national accounts.• Manage and develop a high-performing team, ensuring operational efficiency, quality assurance, and stakeholder satisfaction.• Integrated PetSmart after-hours operations into the portfolio, stabilizing service levels and improving response times.• Spearheaded initiatives that cut maintenance costs by 15% and improved first-time fix rates.• Negotiated vendor contracts that enhanced service quality while achieving cost savings.• Streamlined facility workflows through full-cycle operations expertise, increasing efficiency and compliance.• Partner with senior leadership to align operations with business goals.

Education

• Colorado State University Global

  Bachelor of Science - BS, Marketing

  2017 — 2018

• City Colleges of Chicago-Harold Washington College

  Associate of Arts and Sciences - AAS, General Studies

  2015 — 2017

• Columbia College Chicago

  Bachelor of Arts - BA, Public Relations

  2006 — 2007