Casper van Eldik Thieme
General Manager @Grand Hyatt At Sfo
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WORK HISTORY
General Manager @Grand Hyatt At Sfo
San Francisco, CA, US
351 guest rooms; sq. ft. meeting space; 30% Group / 70% TransientResponsible for managing and implementation of strategic operational initiatives to enhance hotel performance, drive revenue growth, and uphold exceptional service standards. Strategies and accomplishments include:• Developed and executed business strategies aligned with Hyatt and Grand Hyatt brand objectives, delivering an 11% YoY revenue increase in a challenging market, 280 bps GOP flow-through above budget, and a 12.4% gain in STR RevPAR market share.• Oversee daily operations across Front Office, Food & Beverage, Housekeeping, and Maintenance, ensuring seamless service delivery and exceptional performance. Achieved a December 2025 YTD customer satisfaction score of 84%(2nd among Grand Hyatt hotels in the Americas), Room Cleanliness at 99.4%(1st), Working Order at 96.8%(1st), and an overall guest satisfaction (NPS) of 84%(2nd).• Collaborate with Sales & Marketing to implement revenue-generating initiatives, leading to a YoY Group RevPAR growth of 24%, Group ADR growth of 14%, and group production increase of 20% YoY.• Spearheaded targeted revenue and sales strategies to increase contribution from Hyatt direct channels - driving the highest net, non-commissionable ADR - by strategically reducing reliance on rated contract accounts, optimizing room-type mix, and enhancing short-window sales tactics to capitalize on short-term demand and maximize premium ADR performance.• Championed a respectful, inclusive, and high-performance culture by leading, coaching, and mentoring a diverse team - elevating employee engagement to 80%, strengthening retention to 97% through proactive communication, effective labor-relations management, and colleague-focused leadership.• Identified and activated new revenue streams by forging a strategic partnership with SFO parking operations, integrating the hotel’s parking inventory into their demand network - resulting in 40% YoY increase in parking revenue
EDUCATION
Hotelschool The Hague
Bachelor's Degree, Hospitality Management
Walt Disney World College Program
Marketing, Management and Communication
SKILLS
ABOUT CASPER VAN ELDIK THIEME
Passionate executive with a proven history of success in hotel operations management and sales & marketing. Recognized for exceptional relationship-building skills across diverse cultures and a strong focus on customer service and luxury experiences. Expertise in driving results through effective staff development and innovative problem-solving.Possesses a comprehensive understanding of the hotel industry, consistently achieving double-digit revenue, profit, and market share growth. Adept at aligning hotel departments, executives, and owners to enhance brand consistency and exceed performance objectives. Experienced in P&L management with a commitment to sound financial stewardship.Personal Statement: I believe in nurturing leadership at every level; when people are empowered and play into their strengths, they will be highly motivated and deliver the best results for themselves and all stakeholders.
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