Casmir Charles
Senior Incident Manager @Department for Education
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WORK HISTORY
Senior Incident Manager @Department for Education
GB
Lead and manage the Incident team.Develop and lead the Major Incident, Incident and Request practices.Manage Major Incidents and Incidents in line with the agreed policy, procedures, and process.Review Incident and Request performance data to see if service levels and key performance indicators are achieved.Raise the quality across ITIL processes; lead a culture of continual service improvement supported by data and feedback.Work with Resolver Groups to complete initial root cause analysis reports to support preventative action when required.Promote the benefits of Major Incident, Incident and Request management across DfE service and delivery teams, to give value to the department.
EDUCATION
Nexford University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Comprehensive secondary school,Umuobom
NECO
Madonna Senior Science School,Etiti
Ssce
University of Hull
Master's degree, Artificial Intelligence and Data Science
Nnamdi Azikiwe University,Awka
Bachelor's degree, Physics and Industrial Physics
ABOUT CASMIR CHARLES
Seasoned IT Service Management professional with extensive experience in Change Management, Release Management, Incident Management, Major Incident Management, Request Management, and Service Desk Management. Proven track record in optimizing IT processes to enhance service delivery and operational efficiency. Adept at leading cross-functional teams, implementing ITIL best practices, and driving continuous improvement initiatives. Committed to aligning IT services with business objectives to deliver exceptional value.
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