Cash Johnson

About Cash Johnson

Experienced senior claims adjuster with more than 5 years dealing with claims while…

Experience

1. Senior Property Claims Adjuster

   USAA

   Jan 2017 — Present

   Provides PROPERTY claims service via internal channels (phone/fax/email/mail/) to members and third-party customers. • Comfortably adjusts moderately to high level complex property claims up to and over • Severity of claims includes personal property claims involving moderate to high dollar value, structure claims involving low to high dollar values and severities and writing UPP low to high valued dwelling estimates. • Acquires and applies basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. • Continues to train and mentor teammate adjusters while also handling special projects to include but not limited to VCT, PTO assist, Special projects such as the File Ownership Phone Pilot, Wind Pool, and facilitation of unit meetings in manager absence. • Successful in resolving Manager, DOI, ART, and CEO complaints to a positive outcome while providing a professional level of service. • Mentor team mates on diary management and collaborate with teammates in efforts of a solution when a process issue is identified. • Experience in handling claims with a public adjuster representation, attorney representation, lawsuits, civil remedy notice, and mediation. • Partners with and/or directs vendors and internal business partners to facilitate claims resolution. • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.