Casey Trahan
Senior Support Engineer - HCP Secure Product Line
- Role
- Senior Support Engineer at Hashicorp
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Casey Trahan
Software Engineer with a passion for building robust solutions to complex technical…
Experience
Senior Support Engineer
Nov 2023 — Present · Austin, TX, US
Deliver Tier-3 support and incident resolution for HCP Secure Product line (Vault, Boundary, Consul, Vault Radar) and networking via HashiCorp Virtual Networks (HVN)-Support integrations with major cloud providers and 3rd party software (AWS, Azure, GCP) and enterprise identity systems (Okta, Azure AD, Ping, Auth0)-Use REST APIs, CLI tools, Terraform, and automation scripting (Bash, Python) to reproduce issues and streamline diagnostics-Partner with HashiCorp Engineering and Product teams to escalate bugs, validate patches, and improve release quality-Create and maintain knowledge base articles directly via GitHub PRs, diagnostic tools, and internal documentation to improve support efficiency-Provide technical mentorship to associate support engineers and act as a trusted advisor to customers during high-severity incidents and product adoption phases-Core Technologies:Vault Enterprise | Boundary Enterprise | Consul | Terraform | Kubernetes | Docker | Nomad | AWS | Azure | GCP | Linux | Bash | Python | REST APIs | OIDC/SAML | Okta | Azure AD | GitHub | Microservices | Distributed Systems | Azure DevOps | AWS EKS
Education
The University of Texas at Austin
Full Stack Flex Web Development Program, Computer Science
2018 — 2018
Texas State University
Music Education
2012 — 2015
Austin Community College
Computer Science
2015 — 2016
Skills
- Customer Service
- Technical Support
- Computer Hardware
- Microsoft Office
- Java
- Music Theory
- Piano
- Computer Information Systems
- Customer Satisfaction
- Computer Security
- Computer Proficiency
- Operating Systems
- IT Operations
- Programming
- C++
- Javascript
- C
- Powershell
- Jquery
- Bootstrap
- Cascading Style Sheets (Css)
- Html
- Firebase
- Git
- Bash
- Wordpress
- Google Apps Script
- Active Directory
- System Center Configuration Manager (Sccm)
- Zendesk
- Jira
- Confluence
- Secure Shell (Ssh)
- Logstash
- Microsoft Deployment Toolkit (Mdt)
- Windows Deployment Services (Wds)
- Windows Remote Desktop
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