Casey Toole

About Casey Toole

Senior Software Engineer with over 20 years of experience. Award winning problem solver…

Experience

1. Senior Software Engineer Iii (Escalation Engineer)

   HCLTech

   Jul 2019 — Present · Austin, TX, US

   Responsible for problem determination of major outages, handling of customer technical escalations for critical support issues.* Large role in providing technical training for software engineers and presenting at customer facing webinars.* Authored hundreds of technical articles, explaining how-to configure, tune or fix HCL products.* Authored many whitepapers on deploying HCL products in various public clouds (GKE, EKS), securing HCL products, etc.* Re-organized and authored product documentation.* Engaged to perform server migrations from on-premise VM to containerized Kubernetes in public cloud for HCL\'s internal use.* Responsible for daily operations of our Sametime production software deployment on Kubernetes, as well as telephone conferencing system.* Assist customers with solution architecture, sizing and deployment options for multiple HCL products (covering entire Digital Solutions portfolio).

Education

• Park College

  Bachelor of Science

  1994 — 1997

Skills

• Ldap
• Saas
• Lotus Domino Administration
• Sales Enablement
• Integration
• Ibm Http Server
• Technical Support
• Virtualization
• Soa
• System Architecture
• Collaboration Solutions
• Aix
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Solution Architecture
• Websphere
• Network Administration
• Ibm Db2
• Cloud Computing
• System Deployment
• Servers
• Sametime
• Lotus Connections
• Db2
• Websphere Application Server
• Unix
• Portals
• Lotus
• Lotus Mobile Connect
• Lotus Notes
• Lotus Domino
• High Availability
• Software Development
• Linux
• Middleware
• IT Service Management
• Red Hat Linux
• Solaris
• Vmware