Casey Tart

About Casey Tart

Accomplished, highly resourceful Leadership Executive with a wealth of experience leading global service operations, crafting & executing strategies to reduce costs, improve service, drive revenue growth & increase profitability, & delivering technology transformation programsWith a track record of interpreting enterprise initiatives, translating objectives into actionable plans & matching technology capabilities to business needs, this collaborative leader creates shared vision & leads from the front to build, empower & motivate multi-cultural, cross-functional teams to achieve goals Positive, persistent and self-motivated, with polished communication skills & natural authority this inspirational, visionary professional builds strategic & mutually beneficial relationships with all stakeholders, formulating roadmaps, leveraging technology, & executing IT solutions to deliver high impact change Executive Leadership - Visionary leadership & skilled resource allocation to achieve all deliverables Operations Management - Meticulous planning to ensure smooth running of global operations People Management – Strong, collaborative leadership of multi-cultural, cross-functional teams IT / Digital Transformation - Proven ability to define & deliver enterprise-wide transformations Strategic IT Planning - Aligns IT processes, trends & strategies to all business objectives Change Management - Manages process & culture change with minimal disruption to core activities Talent Development Performance Optimization Technology & Automation IT Transformation Artificial Intelligence (AI)

Experience

1. Head of End User Services

   SS&C Technologies

   Oct 2024 — Present · Raleigh, NC, US

   Responsible for overseeing the Service Desk, Field Services, Service Operations Command Center (SOCC), Endpoint Management, Technical Account Management, and Desktop Engineering within the Managed Services organization at SS & C’s Technologies. This role supports users across 100+ global locations, ensuring seamless IT service delivery and exceptional end-user experiences.Key focus include implementing scalable solutions, driving automation, optimizing asset lifecycles, and aligning End User IT operations with organizational objectives. Focused on fostering collaboration, innovation, and operational excellence to support SS & C’s growth and transformation initiatives.

Education

• Wake Technical Community College

  A.A.S., Network Technology

  2004 — 2006

• Camden Military School

  Diploma, High School

  1992 — 1996

• East Carolina University

  CIS Information Security Courses

  2007

Skills

• Software Installation
• Itil
• Vendor Management
• Leadership
• Training
• Windows 7
• Microsoft Exchange
• Workforce Management
• Visio
• Integration
• Hardware
• Project Management
• Wireless
• Routers
• IT Service Management
• Change Management
• Outlook
• Voip
• Root Cause Analysis
• Telecommunications
• Help Desk Support
• Security
• Bmc Remedy