Casey R. Ortiz
Store Operations Manager @Banana Republic
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WORK HISTORY
Store Operations Manager @Banana Republic
Oversaw daily store operations, ensuring optimal execution of visual merchandising, inventory accuracy, and team readiness.Coached sales associates to exceed key performance indicators, including sales per hour, units per transaction, and customer conversion rates.Led efforts to drive Banana Republic credit card acquisition, consistently meeting or surpassing weekly targets.Managed shipment intake, product markdowns, and inventory transfers, maintaining back-of-house organization and stock availability.Tracked supply needs, placed timely orders, and implemented solutions to reduce waste and improve operational flow.Resolved customer escalations and supported front-line decision-making to protect brand standards and ensure service excellence.Partnered with store leadership to plan and execute seasonal floor sets and product transitions with minimal disruption to sales.Mentored new hires and contributed to a high-performance team culture through peer support and constructive feedback.
EDUCATION
Golden Gate University
Master of Arts - MA, Industrial and Organizational Psychology
Golden Gate University
Bachelor of Arts - BA, Organizational Leadership & Human (Soft) Skills Development
ABOUT CASEY R. ORTIZ
My background spans military service, business operations leadership, physical security…
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