Casey Gould

About Casey Gould

I am a dedicated and experienced operations manager with a history of proven experience in retail environments. I am confident providing quality customer service, and training and mentoring staff within dynamic and high-pressure situations.I bring exceptional communication skills to every role, which is essential to reducing unnecessary complications or errors. I enjoy helping my peers, staff, and employers achieve their goals by providing whatever support possible. I am always looking to connect with new people so if you have any questions about my skills or experience, please connect with me on LinkedIn.

Experience

1. Regional Manager of Store Operations

   Kinney Drugs

   May 2021 — Present

   Regional Operations Manager at Kinney Drugs | Successfully leading and managing the operations of 43 stores across New York and Vermont. This builds upon my previous experience in the role, where I successfully oversaw the operations of 19 total stores, including pharmacy operations. Key responsibilities include: • Driving sales growth and profitability through effective inventory management, cost control, and promotional strategies. • Leading and developing high-performing store teams by providing coaching, mentorship, and performance feedback within a community and people-focused environment. • Ensuring compliance with all company policies, procedures, and regulatory requirements. • Identifying and implementing operational improvements to enhance efficiency and customer experience. • Building strong relationships with key stakeholders, including store managers, vendor partners, and corporate support teams, while prioritizing a community and people-focused approach

Education

• Clinton Community College

  Associate of Arts and Sciences (A.A.S.)

• Colorado State University Global

  Bachelor of Science (B.S.), Business Administration and Management, Public and Non-Profit Management, Organizational Leadership

  2019

Skills

• Microsoft Office
• Sales
• Powerpoint
• Microsoft Excel
• Associate Development
• Driving Results
• Store Operations
• Customer Service
• Leadership
• Merchandising
• Microsoft Word
• Store Management
• Time Management
• Customer Satisfaction
• Inventory Management
• Inventory Control
• Coaching
• Retail
• P&L Management
• Retail Sales
• Visual Merchandising
• Teamwork
• Loss Prevention
• Management
• Team Building