Casey Grogan
Customer Success & Marketing Communications Professional | CRM Management | Digital Engagement | Open to Roles
- Role
- Membership Specialist at Oregon Zoo Foundation
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Casey Grogan
I help customers succeed through clear communication, thoughtful support, and resources…
Experience
Membership Specialist
Apr 2025 — Present · Portland, OR, US
Serve as the primary weekend member support contact, handling calls, emails, and chats to assist with memberships, ticketing, and general inquiries.• Use tools such as 8x8, Zendesk, Alpine, FundraiseUp, Blackbaud Raiser\'s Edge NXT, KMIT FocusPoint 360, and Cuseum to process payments and manage member data.• Confidently guide members through same-day purchases and digital card setup, resolving urgent needs and fostering strong guest relationships.• Maintain accurate records to support marketing and future outreach efforts.
Education
Oregon State University
Bachelor’s Degree
Skills
- Adobe Indesign
- Press Releases
- Public Relations
- Media Relations
- Journalism
- Event Management
- Editing
- Snapchat
- Graphic Design
- Adobe Photoshop
- Event Planning
- Advertising
- Newsletters
- Ap Style
- Social Networking
- Gif
- Social Media Marketing
- Microsoft Excel
- Copy Editing
- Indesign
- Sports
- Sports Writing
- Blogging
- Adobe Creative Cloud
- Social Media
- Adobe Creative Suite
- Athletics
- Storytelling
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